Frequently Asked Questions

Everything you need to know about your Sugess experience.

What is the typical shipping timeframe for my order?

We offer worldwide shipping. Orders are typically processed within 1-3 business days, with standard delivery taking 7-15 business days depending on your location.

What is your return policy for Sugess timepieces?

We offer a 30-day return policy. Items must be in their original, unworn condition with all protective films and packaging intact to qualify for a full refund.

Do Sugess watches come with a warranty?

Yes, all our watches include a 12-month international warranty covering manufacturing defects and movement issues from the date of purchase.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.

How can I track the status of my shipment?

Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

Are your mechanical watches water-resistant?

Most Sugess models feature water resistance ranging from 5ATM to 20ATM. Please refer to the specific product description for the exact rating of your chosen timepiece.